Qt Support and Maintenance program
Qt Support
Support services are available to all customers with a commercial license for any Qt product. It is intended for software application developers, using our products, working at the source code level of their own applications. We provide our customers with general advice and guidance on the use of Qt APIs, functions, methods and programming techniques to the extent of providing examples wherever possible.
The first year of standard Support and Maintenance Service is included with the purchase of the commercial license, and is not available as a separate purchase. Subsequent years of Support and Maintenance Program may be purchased, but need to be contiguous.
Service levels
Standard Support and Maintenance
The Standard Support and Maintenance program is included in all new Qt commercial licenses. Customers receive personal, written answers from skilled support engineers. Replies are sent within four business days at latest, and often within hours of receipt. Answers come directly from hands-on experts, involving members of our software development team whenever necessary. Read more about standard support and maintenance service level.
Premium Support
We offer our customers the option to purchase premium support services on top of our standard support and maintenance program. Premium support customers are entitled to high-priority support channels and will be assigned a dedicated escalation contact and premium incidents. In addition to the services provided with the Premium Support offering you can extend your service level with optional services. Read more about the premium service level.
|
Service |
Standard |
Premium |
|---|---|---|
|
Access to maintenance releases |
X |
X |
|
Access to new versions |
X |
X |
|
Access to daily snapshots |
X |
X |
|
Online access to discussion forums |
X |
X |
|
Online access to knowledge base, FAQ etc |
X |
X |
|
Online Task Tracking |
X |
X |
|
Assistance with product installation |
X |
X |
|
Assistance with product usage |
X |
X |
|
Support channel |
|
|
|
Expected maximum response time* |
4 days |
4 days |
|
Subscription to Qt Quarterly |
X |
X |
|
Premium Contact |
- |
X |
|
Premium Incidents |
- |
12 |
|
Response time for premium incidents |
- |
1 day |
|
Phone-conferences and meetings |
- |
available |
|
Extended product-lifetime support |
- |
available |
|
Support for customized products |
- |
available |
Version Support
Support services are only offered for the official stable releases; not for snapshots, beta releases, preview versions and other unsupported releases. Product version x.y.z will be supported and maintained until one year after the release date of the following version (x.y+1.0 or x+1.0.0, whichever comes first) unless stated otherwise.
The extended product-lifetime support option can be purchased by premium support customers requiring an extended support period.
Support Workflow
Learn more about how we will process your support request.
